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Terms of Service (Pre-Launch Draft)

Version 2026-10-v1.0-prelaunch · GOXOW is an unincorporated commercial brand operated by an individual sole proprietor. It is not an LLC or corporation.

Pre-Launch Legal Notice

These terms are a pre-launch draft prepared for review and staging evaluation. GOXOW is an unincorporated brand operated by an individual intending to start as a sole proprietor. Clauses marked for legal counsel review will be finalized prior to formal public launch.

1. Operating Entity & Brand Status

GOXOW ("we", "us", or "our") is a commercial trade brand owned and operated by an individual as a sole proprietorship. GOXOW is not a limited liability company (LLC), corporation, or other incorporated legal entity. By accessing or using our website, services, or deliverables, you ("Customer" or "you") enter into an agreement directly with the individual proprietor operating under the trade name GOXOW.

2. Acceptance of Terms

By uploading a spreadsheet, placing an order, or accessing any cleaned catalog deliverables provided by GOXOW, you agree to be bound by these Terms of Service, our Privacy Policy, and our Service Quality Guarantee. If you access or use GOXOW on behalf of a company, partnership, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

3. Nature of Services & Automated Processing

GOXOW provides automated software tools that analyze, standardize, structure, and format ecommerce product catalog spreadsheets (CSV and Excel files). Our processing includes dimensional normalization (W x D x H), shorthand abbreviation expansion, price formatting, and export generation for compatible platforms. When ambiguous or missing data is encountered, GOXOW's engine halts and generates merchant questions rather than fabricating unverified commercial data.

4. Customer Data Ownership

You retain sole and exclusive ownership of, and all intellectual property rights in, all raw catalog files, product descriptions, images, pricing records, barcodes, and business data you upload to GOXOW. GOXOW claims zero ownership rights over your customer catalog data or the resulting cleaned deliverables.

5. Customer Responsibility for Verification

You are solely responsible for reviewing, inspecting, and verifying all cleaned catalog files, retail prices, wholesale costs, SKUs, inventory counts, barcode identifiers, dimensions, and material attributes before importing, publishing, synchronizing, or using them in any live ecommerce store, marketplace, inventory system, or enterprise database. GOXOW provides automated data organization tools; you retain ultimate editorial, commercial, and legal control over what data is published to your store or sales channels.

6. Disclaimer of Guaranteed Accuracy

Attorney Review Required

GOXOW PROVIDES ITS CATALOG NORMALIZATION AND CLEANING SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOXOW EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND ACCURACY OF NORMALIZED DATA. GOXOW DOES NOT GUARANTEE THAT THE CLEANED CATALOG WILL BE 100% ERROR-FREE, UNINTERRUPTED, OR THAT EVERY AMBIGUITY, TYPO, OR INCONSISTENCY IN YOUR SOURCE DATA WILL BE RESOLVED AUTOMATICALLY.

7. No Guarantee of Third-Party Marketplace Acceptance

While GOXOW formats export files to match published platform specifications (such as Shopify product CSV import schemas for eligible products meeting platform rules), GOXOW DOES NOT GUARANTEE THAT ANY THIRD-PARTY MARKETPLACE, STORE PLATFORM (E.G., SHOPIFY, AMAZON, WALMART, TIKTOK SHOP), FEED AGGREGATOR, OR GOOGLE SHOPPING FEED WILL ACCEPT YOUR DATA WITHOUT WARNINGS, VALIDATION ERRORS, OR REJECTIONS. Third-party platforms maintain independent, constantly changing category requirements, content rules, and merchant account eligibility standards beyond GOXOW's control.

8. Limitation of Liability

Attorney Review Required

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GOXOW, ITS SOLE PROPRIETOR, CONTRACTORS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES EXCEEDING, IN THE AGGREGATE, THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO GOXOW FOR THE SPECIFIC CATALOG ORDER GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

9. Exclusion of Consequential and Indirect Damages

Attorney Review Required

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER GOXOW NOR ITS SOLE PROPRIETOR SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOST SALES, COMMERCIAL DOWNTIME, LOSS OF GOODWILL, REPUTATIONAL HARM, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

10. Payments & Pricing

GOXOW charges one-time, fixed prices calculated authoritatively based on the verified product count in your catalog. There are no recurring monthly subscriptions or hidden complexity fees. All payments are securely processed through Stripe before deliverables are generated. Prices are quoted and charged in United States Dollars (USD).

11. Refund Policy & Service Quality Guarantee

Refunds are governed exclusively by our GOXOW Service Quality Guarantee. GOXOW does not offer unconditional money-back guarantees for change of mind after processing has begun. Full refunds are provided for duplicate charges, cancellations accepted prior to automated processing, or unrecoverable delivery failures.

12. Acceptable Use Policy

You agree not to upload, transmit, or process any file or content that: (a) contains computer viruses, malware, trojans, macros, formula injection payloads, or malicious scripts; (b) infringes any patent, trademark, trade secret, copyright, or intellectual property right of any party; (c) contains unlawful, fraudulent, defamatory, or harmful material; (d) violates export control laws or promotes illegal weapons, controlled substances, or hazardous goods. You further agree not to probe, scan, reverse engineer, overload, or bypass security rate limiters of the GOXOW infrastructure.

13. Preservation of Non-Waivable Statutory Rights

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT ANY STATUTORY CONSUMER RIGHTS, MANDATORY WARRANTIES, OR LEGAL REMEDIES THAT CANNOT BE LAWFULLY DISCLAIMED, EXCLUDED, OR LIMITED UNDER APPLICABLE MANDATORY CONSUMER PROTECTION LAW. If any provision of these Terms is held invalid or unenforceable, that provision shall be reformed to the minimum extent necessary, and all remaining provisions shall remain in full force.

14. Governing Law & Dispute Resolution

Attorney Review Required

These Terms and any dispute arising out of or related to GOXOW shall be governed by and construed in accordance with the laws of the State of New York, United States, without giving effect to any principles of conflicts of law. Any legal proceeding shall be brought exclusively in the state or federal courts located in New York, subject to formal legal counsel review.

Questions regarding these terms? Contact support@goxow.com