GOXOW Service Quality Guarantee (Refund Policy)

If you are billed more than once for the same catalog order due to a network glitch, browser resubmission, or payment issue, the duplicate charge will be refunded in full immediately upon verification.

If you submit a cancellation request to support@goxow.com before automated background processing of your catalog has commenced, a 100% full refund will be granted.

If our automated infrastructure or processing workers experience an unrecoverable technical failure and cannot deliver your purchased deliverables, GOXOW will first offer an immediate reprocessing retry. If delivery cannot be completed, a full refund will be issued.

If GOXOW produces deliverables with demonstrable technical defects, parsing corruption, or file errors attributable to our normalization engine, we will re-process your catalog to correct the defect or issue an appropriate refund.

Because automated catalog normalization expends immediate computational resources, successful completion and delivery of a catalog order followed by a customer change of mind does not qualify for a refund.

Customers reporting processing defects must submit a notice to support@goxow.com within 14 days of delivery, identifying their order ID and describing the defect or data discrepancy with reasonable specificity.

Downloading your cleaned deliverables does not automatically void your rights under this Service Quality Guarantee if the delivered files contain verifiable processing defects.

GOXOW reserves the right to manually investigate repeated, suspicious, or bad-faith refund requests to prevent fraud, chargeback abuse, or unauthorized catalog extraction.

Nothing in this Guarantee limits any non-waivable statutory rights under applicable consumer protection legislation or mandatory card network operating regulations.

All refund requests are reviewed and initiated manually through Stripe by our support team. GOXOW does not provide unreviewed self-service automated refund buttons.